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As always excellent service at Cutter DVT. In roughly 50 visits to Cutter PHX and DVT I've yet to have a bad experience. Top notch and reasonable fees. Thanks!
My typical longer flights include an exhaustive search to fund an airport with an open restaurant for passengers, including a rest stop and fuel. I was not disappointed with DVT and Cutter. There were a lot of students in the pattern -- maybe the IFR flight plan made it easier to "cut in" and out with prompt landing clearance and maybe 5 minutes wait to take off (hint: land on the south runway for quick access to Cutter). I echo all the sentiments of earlier posters: quick rock star parking with experienced line guys and a spotless windshield. Plus the restaurant was better than average with quick service -- and about 100 steps from Cutter. Thanks Cutter and DVT!
Customer Service Manager Mike Quintero really knows how to assemble and lead a solid and professional team. Mike, as well as Corinne behind the counter, and Roger and Max on the line were excellent hosts offering plenty of help and every request. My business was in Scottsdale, but five minutes west on the 101 over to Cutter at DVT is worth it!
I have never had a bad experience here, but I would like to thank three guys who always seem to be the first to help me out. Jeff, Kyle and Max. These guys are quick with my bags, fuel if needed and get me on my way. Thanks for your hard work.
Everyone at Cutter provided incredible service from the moment we landed. I would highly recommend Cutter and am looking forward returning soon.
Friendly service. No extra charges even for gpu
I flew into Deer Valley (KDVT) AZ today. Two days ago I called Cutter Aviation and arranged a rental through Enterprise. I usually get an economy car at $42.00 a day. My wife and I usually travel alone so that is usually good but our son and dog were with us today. I inquired about a mid size the Cutter staff says its another three bucks $45.00 for a midsize. I'll take it. The Cutter girl never asks for a Credit Card.
I arrive and as usual two Ramp attendants are there singling me into parking. There is a carpet already there when my wife exits the plane. As I exit the plane one of them says "How was your flight Captain." My wife and son already had a bottles of water offered them by the staff when he hands me a bottle. My wife is getting the dogs bowl out when one of them hand her another bottle for our dog.
While I pulled in and shut down one of them had pulled the rental car around. They help me unload the plane and load the car. I pull around to the front and hand the staff my license and Credit Card and I'm out of there in minutes.
I go here four or five times a year and this excellent service is the norm. I'll pay about 70 cents more for gas but getting 35 or so gallons is not a big deal especially since they waive one night ramp fee. No doubt I'll leave with three more bottles of water.
I once called with my normal car rental request and arrived as usual. When I arrive there was no car and they didn't know I was coming. When I checked my call log I had mistakenly called Cutter at Phoenix. Not a problem they had a rental on hand and I'm out of them in minutes.
My wife loves the service and I do too... At Cutter KDVT I'm treated better then I am just about anywhere aviation or non aviation. Sometimes paying a little for convenience and service is worth it. I remember as a kid seeing the servicemen at gas stations filling the
tank and cleaning the windshield.
I know that is a thing of the past but those of you old enough to remember the men in whites with a cap (not a baseball cap) but eight pointer it is a different time. It seems that not to many people are willing to pay for quality in product or service which is to bad in my book.
Times are tough and I try and get the best fuel prices I can but quality service is sure nice.
Tara, for one, understands customer satisfaction. Thanks Tara!
Cutter at DVT is doing a great job of serving the need of the customer. They have recently closed their maintenance shop and are definitely concentrating on FBO services. They were very accommodating with fuel services, refreshments, baggage handling, fees, etc. It is great to have this treatment in the Phoenix/Scottsdale area where other FBOs are quite expensive with no additional services.
Wow! Every employee we dealt with in the office and on the ramp were absolutely outstanding!! Big smiles, can do attitude, gracious manner, and went out of their way to cater to our every need. In 7, 000 hours of flying over 40 years, this is the best FBO service we've ever received. GREAT JOB TEAM!
We got up early this morning to beat the convective development, and wanted a quick turn to make the most of the morning hours. Cutter delivered: the line guy was out with wands before we got there, and gave my mom a lift to the facility in the golf cart; the fuel lady topped us off promptly, and the rest of the staff were courteous and attentive. The airport itself is very busy with flight training activity; we burned a few minutes just waiting to cross the south runway. But the ATCT folks were patient and friendly, too.
I don't usually take the time to write reviews for FBO's but Cutter at DVT has been great. My company issues fleet credit cards without employee names on them and when a hotel would not take it once, Mollie at Cutter went well above and beyond, taking time to call several hotels in the area trying to get me situated for the night. My next time in, I called ahead to Mollie and told her I was going to be parked on the city ramp. They were very helpful in fueling me on a ramp that was not theirs as well as getting a rental car lined up for me on short notice. She even took a photo for me and my proud parents out by the airplane after giving us a ride out to the plane (which was not parked on their ramp). Most FBO's are good; Cutter (Go Mollie!) is exceptional.
Always the best! Wonderful service, as usual, from this excellent FBO. Been here many times and never disappointed.
Outstanding FBO...They understand customer service both inside as well as on the line.
Stopped at KDVT due to weather. Because I was tired I stopped at Cutter instead of the self service fuel on the north side of the field, knowing that on departure I could still taxi over for the cheaper fuel. Because the staff was so helpful and actually saved me about twice the difference in total fuel price with their special hotel rates, I was happy to buy fuel from them (their fuel prices are reasonable anyway). If I am in the area there is no question which airport and which FBO I will stop at. These people are first rate.
Stopped with Cutter for 6 days in May. These guys are great! Helped with bags, had the plane fueled and ready. Gave me the best price on gas, previous week when I booked or while I was there whichever was cheaper. They also waved the ramp fees and overnight as I purchased Gas. So all I paid for the whole stay was the gas. I would definitely stop by again.
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
The staff at Cutter is one of the most courteous and professional I have ever experienced at any airport in the Country. They took a proactive approach to service. They even called and asked if they could put our plane in the hangar for us when storms were approaching. They used a team approach to service and we had as many as four well-trained lineman working with us...All smiling and asking what more they could do to help. I highly recommend going to Cutter when you stop at KDVT!
I stopped at Cutter on recent trip to Scottsdale area. DVT is farther by 9 miles to drive but has better fuel prices. My experience at Cutter was great. I emailed before I came and Mike and his team at Cutter arranged my rental car, met me at the plane with the car. Before we left I asked about parking near an electric outlet to plug in m oil pain heaters as it was going to be near freezing at departure time. They pulled it into their hangar and plugged it in at no extra charge. Above and beyond my expectations. I definitely recommend Cutter aviation and DVT if you are heading to Phoenix.
I was just a "transit" CFII working for Accelerated Flight and Instrument Training (www.AFIT.com) with a local pilot for a 10 day IFR course. I flew in with my Maule from SGU since it was a 2 hour flight or a 6 hour drive. So "corporate client" I wasn't, but it did not matter. Bought some fuel and the ramp fee was waived - FOR 10 DAYS!
Well, thanks - just a working guy who totally enjoyed the no hassle professionalism afforded me and my client.
Today, I received a thank-you card. How nice. A BIG CHANGE from my local FBO at SGU who threw me out of his building because I wasn't a staff instructor. EXCUSE me, that's how it works out there - planes/pilots/students/instructors travel to different venues.
So no improvement required! I'll be back to CUTTER next time my business brings me to DVT.