We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Customer Service Manager Mike Quintero really knows how to assemble and lead a solid and professional team. Mike, as well as Corinne behind the counter, and Roger and Max on the line were excellent hosts offering plenty of help and every request. My business was in Scottsdale, but five minutes west on the 101 over to Cutter at DVT is worth it!
Once again Cutter provided an invaluable rest stop on our way across the country. Being the last stop before home, their friendly service and response to the needs of our little family were very appreciated. We wanted half an hour of rest with some pie and ice cream, so they pointed us out the door to the nearby restaurant on the field. Even in 100+ degree heat it was a tolerable walk. The plane was ready to go when we returned. There is a LOT of flight training at the airport, so keep your head on a swivel as you approach.
Outstanding FBO...They understand customer service both inside as well as on the line.
I recently stopped at KDVT for a fuel & food stop. I had a vacuum pump failure and ended up spending the night. The folks at Cutter were top notch. They found a new pump and drove 40 miles to pick it up. It was installed within one business day. The management and staff could not have been more helpful in everything from the aircraft repair to the rental car and hotel arrangements. We very much appreciated their service. We will certainly be back when we are passing through the Phoenix area.
My typical longer flights include an exhaustive search to fund an airport with an open restaurant for passengers, including a rest stop and fuel. I was not disappointed with DVT and Cutter. There were a lot of students in the pattern -- maybe the IFR flight plan made it easier to "cut in" and out with prompt landing clearance and maybe 5 minutes wait to take off (hint: land on the south runway for quick access to Cutter). I echo all the sentiments of earlier posters: quick rock star parking with experienced line guys and a spotless windshield. Plus the restaurant was better than average with quick service -- and about 100 steps from Cutter. Thanks Cutter and DVT!
Great staff excellent service. Arranged a rental car and had it waiting on the ramp. We'll be back.
Arrived late at night. Car ready. All went smoothly. Departed the next day after excellent service. First time in all my traveling years, I left my luggage in the trunk of the rental car. Received a call from Tara at Cutter checking that the luggage was mine and she Fed-Ex'ed it the very next day! I'm sure she did it on her own time too. Great service!! My choice in the Phoenix area.
I was just a "transit" CFII working for Accelerated Flight and Instrument Training (www.AFIT.com) with a local pilot for a 10 day IFR course. I flew in with my Maule from SGU since it was a 2 hour flight or a 6 hour drive. So "corporate client" I wasn't, but it did not matter. Bought some fuel and the ramp fee was waived - FOR 10 DAYS!
Well, thanks - just a working guy who totally enjoyed the no hassle professionalism afforded me and my client.
Today, I received a thank-you card. How nice. A BIG CHANGE from my local FBO at SGU who threw me out of his building because I wasn't a staff instructor. EXCUSE me, that's how it works out there - planes/pilots/students/instructors travel to different venues.
So no improvement required! I'll be back to CUTTER next time my business brings me to DVT.
Cutter at DVT is doing a great job of serving the need of the customer. They have recently closed their maintenance shop and are definitely concentrating on FBO services. They were very accommodating with fuel services, refreshments, baggage handling, fees, etc. It is great to have this treatment in the Phoenix/Scottsdale area where other FBOs are quite expensive with no additional services.
Stopped with Cutter for 6 days in May. These guys are great! Helped with bags, had the plane fueled and ready. Gave me the best price on gas, previous week when I booked or while I was there whichever was cheaper. They also waved the ramp fees and overnight as I purchased Gas. So all I paid for the whole stay was the gas. I would definitely stop by again.
The staff at Cutter is one of the most courteous and professional I have ever experienced at any airport in the Country. They took a proactive approach to service. They even called and asked if they could put our plane in the hangar for us when storms were approaching. They used a team approach to service and we had as many as four well-trained lineman working with us...All smiling and asking what more they could do to help. I highly recommend going to Cutter when you stop at KDVT!
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
Went to DVT for breakfast. Cutter crew directed us into parking in front of their facility. Brought out the carpet, put chocks under the wheels and took care of us. When we departed our friends 180 wouldn't start. Cutter line service agent provided a jump-start and would not charge him. Great service delivered with a smile.
Wow! Every employee we dealt with in the office and on the ramp were absolutely outstanding!! Big smiles, can do attitude, gracious manner, and went out of their way to cater to our every need. In 7, 000 hours of flying over 40 years, this is the best FBO service we've ever received. GREAT JOB TEAM!
We got up early this morning to beat the convective development, and wanted a quick turn to make the most of the morning hours. Cutter delivered: the line guy was out with wands before we got there, and gave my mom a lift to the facility in the golf cart; the fuel lady topped us off promptly, and the rest of the staff were courteous and attentive. The airport itself is very busy with flight training activity; we burned a few minutes just waiting to cross the south runway. But the ATCT folks were patient and friendly, too.
I have never had a bad experience here, but I would like to thank three guys who always seem to be the first to help me out. Jeff, Kyle and Max. These guys are quick with my bags, fuel if needed and get me on my way. Thanks for your hard work.
Cutter Aviation continually provides superior quality and consistent great service! Besides the great deals on JET-A, the helpful staff and Beautiful CSR'S make the decision to stop at cutter, while visiting the Phoenix area a no brainer!
I stopped at Cutter on recent trip to Scottsdale area. DVT is farther by 9 miles to drive but has better fuel prices. My experience at Cutter was great. I emailed before I came and Mike and his team at Cutter arranged my rental car, met me at the plane with the car. Before we left I asked about parking near an electric outlet to plug in m oil pain heaters as it was going to be near freezing at departure time. They pulled it into their hangar and plugged it in at no extra charge. Above and beyond my expectations. I definitely recommend Cutter aviation and DVT if you are heading to Phoenix.
Great overall experience. Called in advance and asked Miguel about hotel rooms. He got us a great rate at a nearby hotel that exceeded our expectations. The line crew greeted us upon arrival and helped us unload and tiedown. Could not have been more helpful. After a three-day stay we were fueled up and ready to go with the prompt help of the line crew and terrific office staff. Well done... We will be back.
Everyone at Cutter provided incredible service from the moment we landed. I would highly recommend Cutter and am looking forward returning soon.