We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
My visit to Cutter DVT during Thanksgiving was exceptional. You folks took care of all my needs with no wasted effort or complications. I really appreciate a predictable and professional FBO with people who know how to take care of the customer's needs.
Cutter at DVT is doing a great job of serving the need of the customer. They have recently closed their maintenance shop and are definitely concentrating on FBO services. They were very accommodating with fuel services, refreshments, baggage handling, fees, etc. It is great to have this treatment in the Phoenix/Scottsdale area where other FBOs are quite expensive with no additional services.
Arrived late at night. Car ready. All went smoothly. Departed the next day after excellent service. First time in all my traveling years, I left my luggage in the trunk of the rental car. Received a call from Tara at Cutter checking that the luggage was mine and she Fed-Ex'ed it the very next day! I'm sure she did it on her own time too. Great service!! My choice in the Phoenix area.
I flew into Deer Valley (KDVT) AZ today. Two days ago I called Cutter Aviation and arranged a rental through Enterprise. I usually get an economy car at $42.00 a day. My wife and I usually travel alone so that is usually good but our son and dog were with us today. I inquired about a mid size the Cutter staff says its another three bucks $45.00 for a midsize. I'll take it. The Cutter girl never asks for a Credit Card.
I arrive and as usual two Ramp attendants are there singling me into parking. There is a carpet already there when my wife exits the plane. As I exit the plane one of them says "How was your flight Captain." My wife and son already had a bottles of water offered them by the staff when he hands me a bottle. My wife is getting the dogs bowl out when one of them hand her another bottle for our dog.
While I pulled in and shut down one of them had pulled the rental car around. They help me unload the plane and load the car. I pull around to the front and hand the staff my license and Credit Card and I'm out of there in minutes.
I go here four or five times a year and this excellent service is the norm. I'll pay about 70 cents more for gas but getting 35 or so gallons is not a big deal especially since they waive one night ramp fee. No doubt I'll leave with three more bottles of water.
I once called with my normal car rental request and arrived as usual. When I arrive there was no car and they didn't know I was coming. When I checked my call log I had mistakenly called Cutter at Phoenix. Not a problem they had a rental on hand and I'm out of them in minutes.
My wife loves the service and I do too... At Cutter KDVT I'm treated better then I am just about anywhere aviation or non aviation. Sometimes paying a little for convenience and service is worth it. I remember as a kid seeing the servicemen at gas stations filling the
tank and cleaning the windshield.
I know that is a thing of the past but those of you old enough to remember the men in whites with a cap (not a baseball cap) but eight pointer it is a different time. It seems that not to many people are willing to pay for quality in product or service which is to bad in my book.
Times are tough and I try and get the best fuel prices I can but quality service is sure nice.
I don't usually take the time to write reviews for FBO's but Cutter at DVT has been great. My company issues fleet credit cards without employee names on them and when a hotel would not take it once, Mollie at Cutter went well above and beyond, taking time to call several hotels in the area trying to get me situated for the night. My next time in, I called ahead to Mollie and told her I was going to be parked on the city ramp. They were very helpful in fueling me on a ramp that was not theirs as well as getting a rental car lined up for me on short notice. She even took a photo for me and my proud parents out by the airplane after giving us a ride out to the plane (which was not parked on their ramp). Most FBO's are good; Cutter (Go Mollie!) is exceptional.
Great overall experience. Called in advance and asked Miguel about hotel rooms. He got us a great rate at a nearby hotel that exceeded our expectations. The line crew greeted us upon arrival and helped us unload and tiedown. Could not have been more helpful. After a three-day stay we were fueled up and ready to go with the prompt help of the line crew and terrific office staff. Well done... We will be back.
The staff at Cutter is one of the most courteous and professional I have ever experienced at any airport in the Country. They took a proactive approach to service. They even called and asked if they could put our plane in the hangar for us when storms were approaching. They used a team approach to service and we had as many as four well-trained lineman working with us...All smiling and asking what more they could do to help. I highly recommend going to Cutter when you stop at KDVT!
Tara, for one, understands customer satisfaction. Thanks Tara!
One of the best FBO's ever. Line folk were on the ramp with cold water and a cart to take us to the building. Tara in the front office is amazing, friendly and very efficient. Would not think of ever going anywhere else in the Phoenix area for service.
Everyone at Cutter provided incredible service from the moment we landed. I would highly recommend Cutter and am looking forward returning soon.
Outstanding FBO...They understand customer service both inside as well as on the line.
Our overnight stop at Cutter at KDVT on 11-18-2013 in our C-210 was delightful. Extremely helpful personnel everywhere! The ladies in the office (Brittany and Tara) were great. They arranged our rental car, which was brought to our A/C as we parked. Fuel was much less costly than KSDL and we received a 10-cent discount for using a Phillips credit card. Line crew (Wayne) was very helpful too. Helped us load our luggage (and wine from Costco) and returned our rental car for us. Great service all around. We'll be back!
Great staff excellent service. Arranged a rental car and had it waiting on the ramp. We'll be back.
Stopped with Cutter for 6 days in May. These guys are great! Helped with bags, had the plane fueled and ready. Gave me the best price on gas, previous week when I booked or while I was there whichever was cheaper. They also waved the ramp fees and overnight as I purchased Gas. So all I paid for the whole stay was the gas. I would definitely stop by again.
Always the best! Wonderful service, as usual, from this excellent FBO. Been here many times and never disappointed.
My flying partner and I fly Angel Flight Missions. We spent the day at Cutter. We agreed that this is the nicest place we have ever visited. The people are what make it great. Thanks for great service.
I stopped at Cutter on recent trip to Scottsdale area. DVT is farther by 9 miles to drive but has better fuel prices. My experience at Cutter was great. I emailed before I came and Mike and his team at Cutter arranged my rental car, met me at the plane with the car. Before we left I asked about parking near an electric outlet to plug in m oil pain heaters as it was going to be near freezing at departure time. They pulled it into their hangar and plugged it in at no extra charge. Above and beyond my expectations. I definitely recommend Cutter aviation and DVT if you are heading to Phoenix.
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
Friendly service. No extra charges even for gpu
I love this airport. Very friendly FBO, easy to access from the North. Thanks Tara and Mollie (?). Made the kids feel at home while I preflighted. Even some helpful hints on how to remove the cactus spines that my curious 8 year discovered. We'll be back.