We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
We visited KPHX in our Mooney for a short meeting at a nearby hotel. We parked at Cutter, the best FBO we have found in more than 43 years of flying to many locations across the country. A friendly member of the Cutter Professional Staff met us at our airplane and drove us to their modern facility where they arranged the loan of a crew car and offered us bottled water. We provided them with identification and were escorted to their parking lot and given the keys to a nearly new car. When we returned about 2 hours later we were only charged for the 7 gallons of fuel we purchased but not for the car or the parking. The entire staff was friendly, efficient and helpful. A better FBO does not exist!
I flew into Deer Valley (KDVT) AZ today. Two days ago I called Cutter Aviation and arranged a rental through Enterprise. I usually get an economy car at $42.00 a day. My wife and I usually travel alone so that is usually good but our son and dog were with us today. I inquired about a mid size the Cutter staff says its another three bucks $45.00 for a midsize. I'll take it. The Cutter girl never asks for a Credit Card.
I arrive and as usual two Ramp attendants are there singling me into parking. There is a carpet already there when my wife exits the plane. As I exit the plane one of them says "How was your flight Captain." My wife and son already had a bottles of water offered them by the staff when he hands me a bottle. My wife is getting the dogs bowl out when one of them hand her another bottle for our dog.
While I pulled in and shut down one of them had pulled the rental car around. They help me unload the plane and load the car. I pull around to the front and hand the staff my license and Credit Card and I'm out of there in minutes.
I go here four or five times a year and this excellent service is the norm. I'll pay about 70 cents more for gas but getting 35 or so gallons is not a big deal especially since they waive one night ramp fee. No doubt I'll leave with three more bottles of water.
I once called with my normal car rental request and arrived as usual. When I arrive there was no car and they didn't know I was coming. When I checked my call log I had mistakenly called Cutter at Phoenix. Not a problem they had a rental on hand and I'm out of them in minutes.
My wife loves the service and I do too... At Cutter KDVT I'm treated better then I am just about anywhere aviation or non aviation. Sometimes paying a little for convenience and service is worth it. I remember as a kid seeing the servicemen at gas stations filling the
tank and cleaning the windshield.
I know that is a thing of the past but those of you old enough to remember the men in whites with a cap (not a baseball cap) but eight pointer it is a different time. It seems that not to many people are willing to pay for quality in product or service which is to bad in my book.
Times are tough and I try and get the best fuel prices I can but quality service is sure nice.
$0.70 discount on 100LL on the weekends. Great service as always. Hangar available for my Mooney for $25/night when storms were in the area and pulled out and ready to go when my flight plan was filed the next day. Thanks guys!
Stopped with Cutter for 6 days in May. These guys are great! Helped with bags, had the plane fueled and ready. Gave me the best price on gas, previous week when I booked or while I was there whichever was cheaper. They also waved the ramp fees and overnight as I purchased Gas. So all I paid for the whole stay was the gas. I would definitely stop by again.
Our pleasant 20 days at KTKI were made possible by Cutter Aviation and their amazing service-oriented people. From the first moment of our arrival to the last fuel-up before departure, Cutter's staff was there as a helping hand. People like Jason, Patricia and Michelle I wish were with us wherever we base our aircraft. I really can't say enough good about our experience. Response to hangar calls and fuel calls was almost instantaneous. Power cart, portable air conditioning, oxygen service - it's all there. Even the hangar they gave us to use had an air-conditioned office attached with coffee maker and nice bathrooms. Everyone went out of their way to make our requests a reality. I hope that future travels put my company and me on their ramp again.
I have flown into TKI 4-5 times now and love stopping at Cutter. Line services were always available, rental car was always pulled up to the plane for the passenger, and while I waited in the lobby the staff was extremely friendly and always gave me a courtesy car and recommendation for food. They have nice computers, wi-fi, a lunchroom with vending machines, nice bathrooms, and a good "hangout" lounge for hours of mindless television watching. Will continue to use them while in McKinney.
Really 1st class all-around. Staff was very helpful. Let me use crew car. Will definitely use again.
The BEST FBO. Great Service because it is staffed by GREAT people...
Top notch customer service once again. Just put them in for FBO of the Week at another publication. Wish I could put them in for FBO of the Year.
My experience at Cutter ABQ last week was great. The day before arriving I clicked on the Cutter website link on AirNav and was offered a web chat with a service advisor. They quickly arranged everything for our stay, including rental car and a nice discount at the Hotel Andaluz (great boutique hotel downtown!). When we arrived late on Wednesday, they brought the car right up to the Cirrus and gave us directions to the hotel. The next day, the airplane was already filled up as requested and we got an AOPA avgas discount. Hat's off to the service team of Chantel, Kerrie, and Elizabeth and the line crew at Cutter ABQ!