We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
We arrived about 6pm and were greeted with a friendly Hello and quickly offered a nice cold water. Everyone was very friendly, professional and took care of all of our needs/wants. We flew in on a Friday to depart late Saturday. The airport was very busy with LOTS of arrivals on Saturday morning, which I don't think is very common but there was a big college football game that day (that's why we were there) and lots of planes were coming in at the last minute for the game. Customer Service Rep, Janine Smith was working the counter all morning by herself. It was like watching an air traffic controller work the radios, she had planes coming in, customer requests, fuel orders and many more things going on. Not only did she manage everything very smoothly but she still maintained a professional attitude and greeted everyone in person or on the phone with a friendly smile and great customer service. If you’re traveling to the Dallas area, you need to stop here.
N774GE was greeted timely and professionally by Jerry and staff. Our vehicles were brought to us, we were helped with our luggage, and provided the information we requested. With no delay, we were on our way. Our weather concerns were addressed in our absence. Even though our departure time change several times, we were treated with patience and respect. Thank you Jerry, and thank you Cutter KCOS. C ya.
This is a neat and convenient airport for Dallas. I usually fly into ADS but had to deviate to TKI as ADS was closed a week ago. While at TXK I faxed a request into Cutter Aviation at TKI and was pleasantly surprised by the excellent facilities and outstanding service at Cutter Aviation - the rental car was waiting, and Janine made arrangements for us like we were family! Really made us feel welcome, with a great smile and wonderful humorous attitude! She got us a rental car, a hotel room with an upgrade, and special departure service the next morning at 05:30 am. She deserves high praise, and a raise! And the fuel is over a dollar less at TKI than at ADS! I will certainly return to Cutter (and Janine)!
Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!
Was in a big rush to catch flight (they bumped dep time up 2hrs without notice). Called ahead asking for help. Staff at Cutter met me at the plane with a car open, running, with driver ready and whisked us off to the terminal. Fantastic assistance and wonderful demeanor. Thanks, Cutter folks! Made the flight!
Arrived at 9 p.M. June 24. Met by line personnel promptly, receptionist found hotel despite major athletic event in city, gave ride there and back next morning. Aircraft hangared because of strong winds (38g50) and brought out as scheduled. Needed hydraulic fluid and mechanic obliged without charge. Cutter is not cheap but there is no better service anywhere.
You really feel welcome at Cutter. Including me, there were two single engine prop plans arriving at 11AM Friday 10/10, and one single engine turboprop departing. Aside from that, I found out Cutter was one man short out on the line. But did we all get first class handling and service? Yes! Thanks to Carl, Kirsten, Mollie, and Alfred who ran back to the cart to get me a cold bottle of water for departure. Supervisor Tara took care of everything, despite being busy adding a fresh coat of paint to the lobby in time for the upcoming Super Bowl. Cutter is still the best.
Exceptional FBO. Met at the plane with my rental car. Very helpful staff. Inexpensive hangars. I'll be back!
Went to DVT for breakfast. Cutter crew directed us into parking in front of their facility. Brought out the carpet, put chocks under the wheels and took care of us. When we departed our friends 180 wouldn't start. Cutter line service agent provided a jump-start and would not charge him. Great service delivered with a smile.
OUTSTANDING! Cutter COS handled every request I made for them under less than ideal circumstances. On arrival with 25G35 winds they led me straight to the overnight T-hangar for my Husky, rode me back to the terminal, had my hotel reservation made and had already called the hotel shuttle van. Next AM had the airplane pulled out and topped off per my request before my arrival. WAY TO GO and THANKS!