We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Arrived at Cutter to watch the NDSU Bison win another football championship and was treated to some of the best service ever. Arrived in a 310 and our rental car was pulled up to plane as the props stopped turning. Line guys grab bags before I could and I was going down the road within 15 minutes of touchdown, never had service like that. Highly recommend.
Cutter is my new favorite FBO at COS. I am disturbed to see that the other FBO at COS has taken the cowardly approach of blocking comments on AirNav. That position has backfired on this pilot/customer. Cutter was very professional, helpful, and we were fortunate enough to use their crew car on our last visit. That is the nicest crew car I have ever driven. How many FBOs do you know with less than 11, 000 miles on their crew car? Vote with your feet people (or should I say wings?). The other FBO needs to know that we don't like their anti-comment policy.
Very positive experience. I called same day for rental car, and it was ready. Line person came out to do tie downs and ride to terminal. Michelle King was very friendly and helpful on arrival. Just before departure, fuel order was called in, all set on arrival. Janine Smith was very helpful on departure, and insisted that I take some cold water for my trip back to Michigan. I will stop again.
Cutter ELP is great. Was there in a 172 and got the same attention as I would have in a jet. Got a good hotel through Cutter at a good price, then a ride to the hotel also. Decent price for fuel too, given the location. On a side note, ELP approach was great in fitting us in with the SWA jets and getting us on the ground with impending weather close by.
I always plan my cross countries to include a RON at COS if possible and I have found Cutter to be a first class operation. It was dark with low ceilings, wind and icing. The tower people were great, both in getting us on the ground, and in guiding us to Cutter. This is not an easy airport to navigate in the dark if you are not very familiar. Cutter guide vehicle was waiting at the taxiway (a real help considering their location. They had my wife and our luggage in the van and a hangar spot ready for us by the time the prop stopped. The line guys were well informed of the recent Piper gear service bulletin issues and were right on top of the requirements necessary. Made us a reservation at the local Holiday Inn, which has a very nice sports bar type restaurant. Plane was pulled, fueled and ready as requested. Always a good experience here.
Great service. Line guys knew how to treat our guests. Janine got us a loaner car for lunch, ice, waters, etc. She couldn't do enough to make us feel welcomed. I look forward to coming back.
I recently stopped at KDVT for a fuel & food stop. I had a vacuum pump failure and ended up spending the night. The folks at Cutter were top notch. They found a new pump and drove 40 miles to pick it up. It was installed within one business day. The management and staff could not have been more helpful in everything from the aircraft repair to the rental car and hotel arrangements. We very much appreciated their service. We will certainly be back when we are passing through the Phoenix area.
All I can say is these folks will have my business every time I land at COS. They have to be the happiest employees I have ever met. Must be the Altitude as they always have a smile and cannot do enough for you.
Visited from 9/3-9/6. Other than the Enterprise rental car, everything else was fine. They offer a 75-cent discount on 100LL on weekends. Tie down is $12 - one night waived with fuel. They have a nice facility, good popcorn, and friendly staff.
One of the best FBO's ever. Line folk were on the ramp with cold water and a cart to take us to the building. Tara in the front office is amazing, friendly and very efficient. Would not think of ever going anywhere else in the Phoenix area for service.