We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Cutter consistently gives good service to their customers. The rent car was on the ramp when we arrived with a very helpful line & reception crew. They also extended the weekend fuel discount even though we came in on Friday. It's the little things that add up to a very positive experience. Thanks Guys!
Cutter at COS is the friendliest and most enthusiastic FBO on planet earth. It's impossible to make a request for anything because they offer up before you have a chance to ask. They jump as if to have been shot out of a cannon to serve the pilot and passengers. The bathroom is the spic and span; that means 'clean' for you younger aviators. The crew car was waiting. And the Airplane restaurant is just a few blocks away. And COS is easy in and easy out.
Received excellent service on 10/15. When I arrived, my rental car was planeside 2 minutes after shutdown. Staff was very helpful and service oriented. I'll be back.
The BEST FBO. Great Service because it is staffed by GREAT people...
Exceptional service! Flew in last week in our Meridian and were greeted on the ramp by an extraordinarily helpful and friendly lineman. Rental car was ready and quickly pulled up to the a/c on the ramp. We have previously visited this FBO and will continue to make Cutter our first choice in COS and elsewhere. Thanks Guys!
I always plan my cross countries to include a RON at COS if possible and I have found Cutter to be a first class operation. It was dark with low ceilings, wind and icing. The tower people were great, both in getting us on the ground, and in guiding us to Cutter. This is not an easy airport to navigate in the dark if you are not very familiar. Cutter guide vehicle was waiting at the taxiway (a real help considering their location. They had my wife and our luggage in the van and a hangar spot ready for us by the time the prop stopped. The line guys were well informed of the recent Piper gear service bulletin issues and were right on top of the requirements necessary. Made us a reservation at the local Holiday Inn, which has a very nice sports bar type restaurant. Plane was pulled, fueled and ready as requested. Always a good experience here.
Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!
We had the pleasure of visiting your COS facility yesterday. We were were meeting pilot, Paul Qualls, who was transporting a very special dog from Raton, NM to Colorado Springs, CO as a volunteer with Pilots N Paws. Paul's transport, Callahan, was on his way to Freedom Service Dogs in Englewood, CO where he will learn to become a service dog. Freedom Service Dogs rescues dogs from shelters in the region and trains them to have a new job and become an invaluable friend tou our clients - at absolutely no cost to the client. Many of our clients are veterans, active-duty military and children who require a specially trained companion.
I was meeting Mr. Qualls to complete the transport. As a volunteer, I have the humble task of sourcing, evaluating and helping transport these dogs for the future life; either at Freedom or through the Prison Trained K-9 Companion Program. In many cases I have my two children with me and we have never been treated better than we were yesterday. The crew at your facility were welcoming, appropriately inquisitive and gave us the VIP treatment. Eddy even gave us a ride in the pilot's van to the tarmac so my children could watch Mr. Qualls land with his daughter, Melia and Callahan in the back. My 6 year old son mentally devoured everything Eddy said and is still talking about the experience. We were so very impressed that they treated us with so much kindness and were truly interested in making our visit a pleasant one while performing our worthwhile task.
Please forward our thanks to your crew there for making our time at your facility a bright spot in our day.
Sending only good wishes,
The staff and line guys provided one of the best FBO experiences I've ever had. We had to leave our minivan in COS for a month. I called Cutter who said it'd be no problem leaving it there. On July 1st, we flew in from southern Mississippi to drop my wife off to pick up the van. The line crew was waiting to park our plane (a 4 place homebuilt) and we were handed cold bottled water on the ramp. They were attentive to every need, quick to assist with baggage, etc. The line guy went as far as cleaning the windshield and checking the tire air pressure... on our minivan! To the general manager, let those guys know it "really" does make a difference and to keep up the great service. We'll be back for sure.
Landed at COS just before a big rainstorm on my way to Oshkosh. The crew at Cutter treated me like royalty, rolling my RV-6 into the hangar to protect it from the rain. When my buddy arrived a couple of hours later in his RV-8 he got treated great too. Paul, and all the Cutter crew, really knows the meaning of customer service. We did not spend a lot of money with Cutter that day, but we sure got treated like we were paying the light bill! Thank you for the help. See you next year.