We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
Flew into COS in a 421 on 8-24-11. Great service, rental car on the ramp, great fuel price. Loaded passengers to leave the next day and I had a dead starter. I asked Cutter if they could recommend a mechanic on the field and they referred me to Alan Spencer with Pro Av. He rushed right over and confirmed the starter was dead. I was ready to accept that we were stranded until a new one could arrive the next day. Alan called his other shop and they happened to have a starter in stock. One of his guys jumped in a 172 and flew it over while he pulled the old one. We ended up with only a two-hour delay, the bill was more than fair, and my passengers were thrilled. Thanks Alan, you saved the day!!!!
Cutter is simply the best FBO I have ever had the privilege to visit. Everyone is totally customer oriented -- and I arrived in an RV7! Before leaving, I needed 4 gallons of 100LL. I got service with a smile and a big thanks. RV7s, SR22s, and Citations all receive the same, royal treatment. I would make a detour to stop at Cutter. Thanks!!
Top notch customer service once again. Just put them in for FBO of the Week at another publication. Wish I could put them in for FBO of the Year.
If you're flying into COS, go to Cutter. The best customer service we've seen yet. The folks on the line helped us unpack the airplanes and pack up the rental car. Bill at the desk is a true customer service professional and went above and beyond when we had a snafu with our rental car. He made multiple phone calls to get things situated...And it wasn't even a car rented through Cutter. The whole process was repeated when we departed on Sunday morning--they helped unload the rental car, undid the tiedowns, etc. All the staff at Cutter COS are true professionals and Cutter should be proud of the folks they have at this location--we won't even consider parking anywhere else when we go back. Thanks again guys!
Nice service from Cutter on an RON. They parked me close to an electric outlet so I could plug in my engines. The nearby Hampton Inn and Garden Inn have a shuttle service. Definitely a good overnight stop.
Flew into KCOS end of June and had a good experience with the folks at Cutter. They were kind enough to drive me to the main terminal to get rental car (should have booked through them, it would have been waiting). They also picked me up on our way out after I dropped off the car at the main rental return area. A little confusion on the refueling day (it was hot so didn't want to refuel on arrival since we would be loosing gas to expansion). But they quickly got it done and were very nice about waiving an extra night of tie-down for the inconvenience. The fresh brownies were a special bonus!
Cutter is a busy little FBO but they treat everyone like royalty, whether you're flying a spamcan, an experimental, a corporate twin or a VLJ. They had our rental car ready when we arrived, helped with unloading & tiedown, gave us restaurant recommendations that were spot on. When we left two days later, we arrived to find our plane fueled and ready and they gave us a plate of fresh homemade brownies to take with us! Very reasonable rates, too. Thanks so much, guys! We'll be back!
Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!
I Stayed at Cutter in KCOS between 5/19-5/28 and was amazed at the service and extremely friendly staff. Landed between thunderstorms approached and surrounding areas rained heavily which made unloading everything and the kitchen sink quite a task in the rain. The staff allowed my awaiting POV to drive out to the plane to ease loading. They employees jumped in without hesitation or even me asking for assistance to help unload the garage sale of junk the better half had to bring (I know I'm not the only one with this problem) and even helped put my aircraft cover on despite the weather being miserable. This has been my best FBO experience to date and I couldn't believe how nice and accommodating the employees were not just to me but anyone else that came in contact with them, all this and I'm only a Bug smasher Comanche not a corporate jet. Prices were cheaper then the Jet Center, even if they were more I'd be hard pressed to go anywhere but Cutter due to the stellar service!
5/10 landed at COS taxied to Cutter was meet by line tech Eddie car was waiting, what a crew Haile, Sara, Mike, Nathan, and a couple others. A great place to stop and awesome service.