We are pleased that our customers go out of their way to share their visit experience to our Cutter locations. We are proud to share this testimonials with you.
5/10 landed at COS taxied to Cutter was meet by line tech Eddie car was waiting, what a crew Haile, Sara, Mike, Nathan, and a couple others. A great place to stop and awesome service.
Arrived as part of a 100-member fly in conference. The staff of Cutter excelled in taking care of every detail of our arrival, stay, and departure. These fine folks did not miss single opportunity to exceed our expectations! Kudos to the management and every member of the team. I recommend this FBO without reservation.
Had another great experience at Cutter, after diverting here due to WX. They went out of their way to get us set up with a hotel and rental car, and the line staff took great care of the airplane as well. Fair prices for an airport of this category, too. One of my favorite FBO's.
What makes it different? I have been landing here for the past 5 years, and it could be just another FBO stop, but this difference to me is Jen and the line crew. Jen and the line crew are the best!
Another huge thumbs UP for Cutter in Colorado Springs. We arrived in my Bonanza and they quickly directed us to parking and pulled the rental car around. Left it running to warm up while they escorted my family inside. They helped me unload the plane and then my family returned with a tray of brownies and stuffed animals for the kids. They then fueled the airplane the next day, because they have a fuel discount on the weekend. On our departure they had my airplane in a heated hangar and let me load and preflight the airplane in the warm hangar. Then towed us out for departure - oh yeah we got another tray of brownies too. All of the staff is top notch, super friendly and super helpful. I wish every FBO was like Cutter in COS!
I transported an Angel Flight passenger to COS from ABQ and found the service at Cutter to be outstanding. Two linemen met my passenger and me at shut down. The guys were very helpful in unloading the passenger and her wheelchair, they escorted her to the FBO and assisted her in meeting her ground transportation. Cutter provided exactly what I needed on this trip.
Cutter at COS is an outstanding FBO. We taxied in to find the rental car on the ramp waiting for us. The lineman then helped us unload luggage and button the plane up. We were hangared 2 nights for a very reasonable fee. Upon departure the plane was on the ramp at the correct time, fueled up and ready to go. The lineman helped us load luggage into the plane, and took the rental car away. All-in-all an outstanding experience. We would recommend Cutter to anyone stopping at COS.
Eddie and his ramp gang at Cutter are easily some of the best in this industry. We flew a King Air 90 into Cutter full of passengers and bags, and Eddie commanded the ramp getting everything arranged. Major kudos to him and the Cutter Crew.
If you're flying into COS, go to Cutter. The best customer service we've seen yet. The folks on the line helped us unpack the airplanes and pack up the rental car. Bill at the desk is a true customer service professional and went above and beyond when we had a snafu with our rental car. He made multiple phone calls to get things situated...And it wasn't even a car rented through Cutter. The whole process was repeated when we departed on Sunday morning--they helped unload the rental car, undid the tiedowns, etc. All the staff at Cutter COS are true professionals and Cutter should be proud of the folks they have at this location--we won't even consider parking anywhere else when we go back. Thanks again guys!
We had the pleasure of visiting your COS facility yesterday. We were were meeting pilot, Paul Qualls, who was transporting a very special dog from Raton, NM to Colorado Springs, CO as a volunteer with Pilots N Paws. Paul's transport, Callahan, was on his way to Freedom Service Dogs in Englewood, CO where he will learn to become a service dog. Freedom Service Dogs rescues dogs from shelters in the region and trains them to have a new job and become an invaluable friend tou our clients - at absolutely no cost to the client. Many of our clients are veterans, active-duty military and children who require a specially trained companion.
I was meeting Mr. Qualls to complete the transport. As a volunteer, I have the humble task of sourcing, evaluating and helping transport these dogs for the future life; either at Freedom or through the Prison Trained K-9 Companion Program. In many cases I have my two children with me and we have never been treated better than we were yesterday. The crew at your facility were welcoming, appropriately inquisitive and gave us the VIP treatment. Eddy even gave us a ride in the pilot's van to the tarmac so my children could watch Mr. Qualls land with his daughter, Melia and Callahan in the back. My 6 year old son mentally devoured everything Eddy said and is still talking about the experience. We were so very impressed that they treated us with so much kindness and were truly interested in making our visit a pleasant one while performing our worthwhile task.
Please forward our thanks to your crew there for making our time at your facility a bright spot in our day.
Sending only good wishes,